dotmax99 Privacy Policy
This page describes what we collect when you use dotmax99 and how we keep that data protected. We operate our online gaming and sportsbook service across Indonesia in jurisdictions where local law permits. Your account information—email address, payment details, identity documents for verification—remains confidential and is encrypted both in transit and at rest on our servers.
We understand that trust is the foundation of our service. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or when you submit your KYC documents for account verification, you are placing confidence in us to handle that data responsibly. This policy outlines exactly what information we collect, who has access to it, and what rights you have over your own data.
We work with payment processors, identity verification partners, and customer support teams—some of whom may be based outside Indonesia. Each of these third parties is contractually bound to keep your information secure and to use it only for the purposes we specify.
What we collect and why
When you create a dotmax99 account, we ask for your full name, email address, phone number, and date of birth. We use these details to set up your account, to verify your identity in line with Indonesia's KYC regulations, and to send you important notifications about your account status or transactions. We also record your IP address and browser type, which helps us detect unusual login activity and protect your account from unauthorised access.
Every time you make a deposit or request a withdrawal, we store a record of that transaction. This includes the payment method you chose (whether DANA, e-wallet, mobile banking, or a bank transfer via local payment, online payment, e-wallet, or mobile banking), the amount, the date, and the outcome. We keep these records for seven years to comply with Indonesian financial regulations and to help resolve disputes if they arise.
We collect information about how you use dotmax99: which sports events or games you view, how long you spend on the platform, and which features you use most often. This data helps us improve the user experience—for example, by speeding up load times during popular events like Liga 1 matches or the Piala Indonesia tournament. We do not sell this information to third parties. We do not use it to build profiles for external marketing.
Identity verification and document storage
To comply with Indonesia's Know Your Customer (KYC) requirements, we ask you to upload a scan or photo of your ID card (KTP) and sometimes a utility bill or bank statement as proof of address. We store these documents encrypted and restrict access to a small team of compliance officers. Once verification is complete, we keep the documents on file for account recovery purposes but do not share them with outside parties unless required by law.
Your rights and our commitments
We commit to answering data-access requests within 14 working days. If you wish to know what personal information we hold about you, or if you want to request correction or deletion of specific data, you can contact our support team via live chat or email. Our multilingual support team is available during Indonesian business hours and responds to most inquiries within 24 hours.
You have the right to ask us to delete your account and associated data, subject to legal and contractual retention requirements. For example, we must retain transaction records for seven years for tax compliance. We also cannot delete data if an account dispute or withdrawal investigation is ongoing.
We use cookies to remember your login preference and to prevent fraud. These cookies do not track your behaviour across other websites. You can disable cookies in your browser settings, though this may affect some dotmax99 features. We do not use cookies to share data with advertising networks.
If you believe we have mishandled your personal information, you have the right to lodge a complaint with Indonesia's Personal Data Protection Authority (APDP) or to contact us directly. We will investigate and respond within 30 days. Our privacy officer can be reached via the contact form on this site.